NAVIGATING THE DIGITAL AGE: EXAMINING TECHNOLOGY ADOPTION AMONG OLDER ADULTS IN QATAR – BARRIERS, BENEFITS, AND SUPPORT STRATEGIES

Abstract

This study examines technology resistance among older adults aged 55-75 in Qatar, a society balancing cultural heritage with rapid digital transformation under Vision 2030. Using a combination of quantitative and qualitative approaches, we conducted semi-structured interviews with 10 Qatari citizens, selected via stratified random sampling for gender diversity. Thematic analysis, guided by Braun and Clarke’s (2006) framework, and sentiment analysis explored adoption extent, guidance willingness, technology relevance, and integration strategies. Data were analyzed with Orange, an open-source tool, using word clouds, topic distributions, and sentiment classification (positive, negative, neutral). Engagement with technology varies; some adopt smartphones and e-services, while others resist due to low digital literacy, privacy concerns, physical limitations, and a preference for face-to-face interaction. Intergenerational family support aids limited adoption but often limits autonomy, whereas tailored community programs show promise. Technology is deemed relevant for essential tasks (e.g., healthcare, finance), though usability and security issues temper enthusiasm. Strategies include structured intergenerational mentorship, age-friendly design, and government-supported literacy initiatives. Extending the Technology Acceptance Model with cultural compatibility, this research offers a blueprint for inclusive digitalization in Qatar, emphasizing culturally sensitive interventions to bridge the digital divide. Limitations include a small sample size and potential recruitment bias, indicating that future directions should consider broader, longitudinal studies utilizing mixed-method approaches and data from national demographic databases.

Date of Award	2025
Original language	American English
Awarding Institution	HBKU College of Humanities and Social Science