Surveying the influence of laboratory information system: An end-user perspective

Background The goal of the present survey is to investigate the effect of the Laboratory Information System (LIS) among users in a tertiary healthcare facility in Saudi Arabia. Methods The current cross-sectional descriptive study was carried out at the National Guard laboratory department of KAMC in Riyadh. All the active users of LIS at the laboratory department were included in the study. A total of 427 questionnaires were distributed of which 268 were returned completed. The response rate was 62.76%. The study instrument was developed to examine the effect of LIS on end-users based on five interrelated variables; External Communication, Service Outcomes, Personal Intentions, Personal Hassles, and Increased Blame. Descriptive statistics, Pearson's correlation, and ANOVA were used to analyze the data. Results The users had a general positive perception towards the LIS system. A statistically significant relationship between user characteristics and External Communication, Service Outcomes, Personal Hassles and Increased Blame variables exists. The results showed a strong positive correlation between External Communication and Service Outcomes variables and it showed a moderate positive correlation between Personal Hassles and Increased Blame variables. Conclusions Overall, the study participants demonstrated a positive attitude towards the LIS on personal basis and on the basis of their daily work routine. It is a good implication of LIS success in health care sector and paves the way for incorporation of more advanced and efficient LIS system in the future.