@inproceedings{c125400629fe47f9b4041695f9abd51a,
title = "Intelligent service monitoring and support",
abstract = "Intelligent service management techniques play an important role in the continuously and rapidly evolving area of technologically advanced services. High tech companies are looking for better ways to deliver and preserve services to their customers in a competitive way. This paper introduces a new architecture for a scalable service monitoring and support system called Call Home Analysis and Response System (CHARS). The proposed system utilizes data de-noising and filtering techniques to meet the service management requirements of large-scale service deployments. The system utilizes intra and inter-element correlation of events to enhance the services delivered to end-users. Our results demonstrate that the proposed system is effective in covering the performance and fault management aspects for large-scale deployments of advanced services.",
keywords = "Data filtering and de-noising, Flip-flop filter, Rule based expert systems, Service management systems, Technologically advanced services, Wavelet transform",
author = "Ala Al-Fuqaha and Ammar Rayes and Mohsen Guizani and Mrinal Khanvilkar and Mohammed Ahmed",
year = "2009",
doi = "10.1109/ICC.2009.5199087",
language = "English",
isbn = "9781424434350",
series = "IEEE International Conference on Communications",
booktitle = "Proceedings - 2009 IEEE International Conference on Communications, ICC 2009",
note = "2009 IEEE International Conference on Communications, ICC 2009 ; Conference date: 14-06-2009 Through 18-06-2009",
}